Okay, so you’re in the geospatial game? You know the drill – things move fast, accuracy is crucial, and you need every edge you can get. One of those edges is a solid support system- a consistent, reliable GIS support contract.
A GIS support contract isn’t just about fixing problems when they pop up. It’s about fueling your business to grow, stay ahead of the curve, and keep your team and customers happy. That’s why we offer specific levels of GIS support depending on your needs – Lite, Standard, and Premium. Let’s break it down!
Understanding Support Contracts
Support contracts are agreements between service providers and businesses, designed to offer various levels of technical support, consultancy, and additional resources. In the geospatial industry, where technology and data accuracy are critical, having a robust support system can make a significant difference. MGISS’ three tiers of GIS support contracts – Lite, Standard, and Premium aim to cater to different business needs and budgets, ensuring that every organisation can find a suitable level of assistance.
Lite Support: Simple, reliable, won’t drain your budget
Features:
Technical Support via location2insight, phone, and remote support
Access to the location2insight library of support documents
Why Lite?
Keeping it simple, Lite Support provides essential technical assistance without a hefty price tag.
For small businesses or startups in the geospatial sector, this tier offers a reliable safety net, ensuring that basic issues are resolved swiftly and efficiently.
With phone and remote support, MGISS can quickly troubleshoot problems, minimising any possible downtime. We’ll be on hand to help with those pesky little problems that pop up.
The Location2insight library of support documents is an invaluable resource which empowers you as a business to resolve common issues independently and efficiently.
10% discount on MGISS professional services training courses
Why Standard:
All the good stuff from Lite Support, but a whole lot more!
Starting to see some real geospatial growth in your business? The inclusion of one day of online consultancy per year is a significant advantage. This service provides businesses with expert advice tailored to their specific needs, helping them optimise their geospatial solutions and strategies.
Power up your GIS toolkit with regular solution and product updates ensure that businesses stay current with the latest advancements in geospatial technology. This continuous improvement is crucial for maintaining competitiveness and leveraging new features and functionalities. This support contract is used by 60% of MGISS customers- the most preferred method of support.
Plus training discounts!! A 10% discount on MGISS professional services training courses enables businesses to upskill their teams at a reduced cost. Well-trained staff are better equipped to utilise geospatial tools effectively and drive productivity.
10% discount on MGISS professional services training courses
25% discount on all Hire equipment
Why Premium:
Alright, you’re a geospatial powerhouse with big plans and complex projects- you need the ultimate GIS support team in your corner.
Kicking things up a notch, with two days of online consultancy per year, Premium Support offers extensive expert guidance for when businesses are implementing new systems and require thorough, consistent professional advice.
A 25% discount on hire equipment is a significant cost-saving benefit. Geospatial projects often require specialised equipment, and this discount can greatly reduce project costs, allowing businesses to allocate resources more efficiently.
You’ll be investing in more than just support, the future of your business is safe with the combination of comprehensive technical GIS support, regular updates, and substantial consultancy time. This holistic approach ensures that companies can foresee challenges, adapt to changes, and capitalise on opportunities in the geospatial sector.
Our GIS Support Self-Serve Portal, LocationToInsight
The Broader Impact
Beyond the specific benefits of each tier, support contracts offer overarching advantages that are crucial for any business in the geospatial industry:
Risk Mitigation: Support contracts act as a safety net, reducing the risk of prolonged downtime, potential data loss, or project delays. This reliability is vital in an industry where precision and timeliness are critical.
Operational Efficiency: With access to expert support and resources, businesses can streamline their operations. Efficient problem-solving reduces the burden on internal IT teams, allowing them to focus on core business functions and strategic initiatives.
Customer Satisfaction: Within any industry, delivering accurate and timely data to clients is paramount. Support contracts ensure that businesses can meet client expectations consistently, enhancing customer satisfaction and loyalty.
Scalability: As businesses grow, their support needs evolve. The tiered structure of support contracts allows companies to scale their support level in line with their growth, ensuring they always have the appropriate level of assistance.
Innovation and Competitiveness: By keeping systems updated and providing access to expert consultancy, support contracts foster innovation. Businesses can implement the latest technologies and methodologies, maintaining a competitive edge in a rapidly advancing industry.
Support contracts are not just a safety net but a strategic investment. Whether through the reliable Lite Support, the enhanced assistance of Standard Support, or the comprehensive coverage of Premium Support, businesses gain invaluable resources, expert guidance, and peace of mind. These Support contracts enable companies to mitigate risks, optimise operations, and drive innovation, ensuring long-term success in the competitive geospatial industry.
Investing in the right support contract is a shrewd decision that allows businesses to navigate the complexities of the industry with confidence and that is done with a leader in GIS Support like MGISS.
Let’s chat about which support package is the right fit for you:
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About
Wes has over 5 years of customer facing experience and is a skilled professional with a background spanning from Recruitment to SaaS. Wesley has combined his customer experience skills with sales expertise throughout his career and has a driven mentality that enables him to be a key team player. Possessing an adaptable and coachable mindset, he looks to strengthen the Customer Success function at MGISS by developing deeper long-term client relationships and essentially enhancing the customer experience for all.
“MGISS, and their support team always have something to offer, from virtual to face-to-face training or just remote assistance to your operational level when you need to fix a problem wherever you are.”
Vytautas Uscinas, Technical GIS Project Lead @ FM Conway
“I have been extremely impressed with the level of customer service provided – responses to queries have always been quick, efficient and polite. I have received products that I have ordered promptly and technical support as and when requested.”
Eddie Adam, South West Peatland Partnership
“We’ve had great support from MGISS and having the guidance on carrying the least amount of kit while being a rugged as possible has been very helpful.”
Matthew Snelling, Peatland Restoration Assistant, Yorkshire Wildlife Trust
