We have a wealth of experience in delivering services across a range of customer types, from SMEs to large corporate clients within the private and public sector.
Our Service Support model focuses on customer satisfaction whilst ensuring issues and problems are managed in a structured manner.
Our Help Desk is the single point of focus of all MGISS customer requests or problems and is responsible for tracking, communicating updates and resolving issues.
Support is provided between Mon – Fri from 8:30am – 5:00pm. We offer different Service Support models that are tailored from SMEs to large corporates and sole traders.
We provide support across, software, hardware and services.
Our software support covers MGISS internal software and COTS software procured via us, this includes resolution of any incidents, service requests, training guides and input into our development roadmap. We adhere to Service Level Agreements and ITIL standards to ensure customer satisfaction is met.
MGISS offers hardware servicing, repair, and maintenance support on all hardware procured via us. We provide annual servicing for due diligence and maintenance on existing equipment for quality assurance purposes.
Our hardware is often used in challenging, and often extreme environments. If your screen breaks, or if anything goes wrong, we can help you get back to work, and fast.
From adding extra memory, to completely renewing your hardware, we’re here to help as part of our support function
Whether you’re taking your first steps into GNSS, or taking on a short term project that requires additional hardware, we are here to help. All our product catalogue is available for hire on short or medium-term contracts. Please contact us for more information on how to hire.